![]() Freshdesk offers better UI and ease of setup You’re spending 51% more on Freshdesk toīottomline: Your benefits-to-cost ratio will always be higher with Hiver in comparison to Freshdesk or Zendesk.You’re paying Freshdesk 93% more to access its live chat feature.You’re spending an extra 153% on Freshdesk’s AI bot in comparison to Hiver’s AI bot – Harvey.You’re paying 293% more on Freshdesk for a basic feature like cross-collaboration with teams.Freshdesk costs 1.5x more than Hiver Critical Helpdesk Features Helpdesk Tool Small+Medium Teams (10 Users) Large Teams (50 Users)ĬSAT Freshdesk $7,080/year $35,400/year Hiver $4,680/year $23,400/year Annual Savings $2,400/year $12,000/year Annual Savings % 34% We ran the numbers to see how much you could save with Hiver compared to Freshdesk. Getting 24×7 vendor support or personalized onboarding is going to cost you extra on Zendesk.You’ll be paying 153% more to Zendesk just to set up business hours and let customers know about your availability.The customer feedback feature costs you twice as much on Zendesk.Private collaboration on emails with internal notes is charged at a whopping 560% markup on Zendesk.– Skill-based ticket routing on Zendesk costs 67% more than it does with Hiver – You’re paying 154% extra compared to Hiver if you want to route conversations based on ticket priority or in a round-robin manner. Automations are far more expensive on Zendesk.It makes more business sense to choose Hiver over Zendesk. Here’s a rundown of your cost-savings with Hiver when compared with Zendesk: Critical Helpdesk Features Helpdesk Tool Small+Medium Teams (10 Users) Large Teams (50 Users)ĬSAT Zendesk $10,680/year $53,400/year Hiver $4,680/year $23,400/year Annual Savings $6,000/year $30,000/year Annual Savings % 56% Zendesk pricing options are more flexible in comparison to Freshdesk – this can benefit businesses with unique requirements.Zendesk also offers a free trial but does not have a permanent free plan like Freshdesk.In addition to its lower pricing, Freshdesk also offers a free plan (with limited features) which can be useful for small businesses.Freshdesk pricing plans are generally more affordable than Zendesk’s, particularly for small and medium-sized businesses.Here are a few pointers to keep in mind when making a Freshdesk vs. Freshdesk offers you more value for money Zendesk Freshdesk HiverĤ. Let’s dig deeper and take a closer look at the Zendesk and Freshdesk comparison to help you make an informed decision. Highly proactive support team that’s always on standby to resolve your query promptly ![]() Delays in issue resolution 24×7 email and chat support. Very long wait times in issue resolution 24×7 email support and 24×5 phone and chat support. ![]() Cut down manual work significantly Customer Support QualityĢ4×7 support is delivered at an additional premium. Lack of automation between modules Robust automation. Takes a really long time to configure and work Average. View unassigned conversations and sort metrics by customer Automations Complicated setup. Customizable reports are complicated to setup In-depth reporting. Comes with pre-built & customizable reports. You save 51% and 34% of your budget by choosing Hiver over Zendesk and Freshdesk Reporting Good. Only takes minutes to set up and get started PricingĮxpensive but caters to businesses with unique needs Affordable for small and medium businesses High value for money. Users have observed a high learning curve Very easy. Setup is challenging, and UI is very old-school Complicated. ![]() ![]() Quick Comparison of Freshdesk and Zendesk Comparison Basis Zendesk Freshdesk Hiver Ease of Setup & Onboarding Complicated. So let’s quickly dig into their differences to help you decide which one is better suited for your teams’ needs and delivers a better customer experience. The most easy-to-use customer support solution Try Hiver for Freeĭoing a Freshdesk versus Zendesk comparison can be difficult as they both offer similar features and functionalities as customer support software. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |